Refund policy

Made-to-Order Products

All items are made specifically for each customer upon placing an order. Due to this, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse.

Please review product descriptions and size charts carefully before placing your order.

Damaged or Defective Items

If your order arrives damaged, defective, or with a printing error, please contact us within 30 days of delivery at wrhausapparels@gmail.com,  including:

  • Your order number

  • Clear photos showing the issue

Once approved, returns are typically issued as store credit. Refunds are reserved for items that arrive defective or incorrect.

All WRHAUS pieces are crafted to order. Any quality concerns are reviewed and resolved within 5–7 business days of approval.

Lost Orders

If an order is confirmed lost in transit by the carrier, WRHAUS will offer a replacement or store credit. Refunds may be issued at our discretion, depending on product availability and circumstances. Packages marked as delivered by the carrier are not eligible for replacement or refund.

Incorrect Address / Unclaimed Packages

Orders returned due to:

  • Incorrect addresses provided at checkout, or

  • Failure to collect the package

may require the customer to cover reshipping costs. Refunds are not guaranteed in these cases.